Refund & Returns
Our commitment to fair resolution and customer satisfaction
Refund & Returns Policy for Global Chems Zone
At Global Chems Zone, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. That’s why we’ve created a clear and straightforward refund and returns policy to help you navigate any issues with your order.
Our Return Policy
We accept returns within 30 days of delivery. To be eligible for a return, your item must meet the following criteria:
- Unused Condition: The product must be in the same condition that you received it.
- Original Packaging: Items should be returned in their original packaging, including any accessories or documentation.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Items Not Eligible for Return
Certain items are not eligible for return, including:
- Opened or used products.
- Products that are damaged or missing parts not due to our error.
- Gift cards and promotional items.
How to Initiate a Return
- Contact Us: Reach out to our customer service team via email or through our website’s contact form within 30 days of receiving your order.
- Get a Return Authorization: We will provide you with a Return Authorization number and instructions on how to return your item.
- Ship It Back: Pack the item securely and include all original packaging.
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy guidelines.
Refunds will be processed within 5-7 business days after inspection.
The refund will be issued to the original payment method used during purchase.
Please note that shipping costs from the original order are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and photos of the damage.
We’ll work with you to resolve the issue promptly, whether that means sending a replacement or processing a refund.